"New-in-box" defective and/or damaged items

Defective items are rare, but if you should receive a defective product from us, we will ship you a replacement product immediately, and make arrangements with you to have the original product returned to our warehouse. will provide replacement merchandise for "new-in-box" defective items. This includes items found to be defective prior to use within 7 days period of receipt. (This 7 day timeframe does not apply to products ordered for Christmas presents,or other situations where the product would not be opened within 7 days).

All such returns must first get an authorization number from us; please contact us for the number. We will work with the manufacturers to settle the problem with the defective item, as we don't feel that you should have to. If you receive a defective or damaged product, please use the Contact link on our site pages, and describe in detail the problem.


Non-defective returns

Non-defective returns must be authorized and are subject to an 18% restocking fee. All return freight charges must be prepaid by the customer and are not refundable. Non-defective returns will either be credited or exchanged at the discretion of unless the warranty policy, as listed by the manufacturer, specifically outlines a different course of action. If you wish to return a non-defective item, please use the Contact link on our site's pages, and explain your reason for wanting to return the item.

We regret having to charge a restocking fee at all, but some people who have bought items just out of curiousity and then wanted to return them have made the restocking fee necessary. Wherever possible, we will make every effort to keep the restocking fee to just a few dollars.



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